Return & Refund Policy

If something is wrong with your order, tell us and we will look into it.

When you can ask for a return

• The item arrived damaged or does not work
• You received the wrong item
• Something from your order is missing

How to ask

Message us on WhatsApp or email with your order number and clear photos or a short video of the problem. Please get in touch as soon as you receive the order.

Condition of the item

Items should be unused and in their original packaging, with all accessories that came with them.

Refunds and replacements

Once we have checked your request, we will arrange a replacement or a refund and tell you how it will be sent. Delivery charges are usually not refunded, unless the mistake was ours.