Shipping & Delivery Policy

At DPAK MART, we aim to deliver your orders safely and conveniently to your doorstep.

Delivery areas

We aim to provide delivery services across Pakistan. Delivery availability may vary depending on the product and delivery location.

Delivery time

Estimated delivery time: Karachi 2–5 working days. Other cities in Pakistan 3–7 working days. Delivery times are estimates and may vary due to product availability, courier delays, weather conditions, public holidays or other circumstances beyond our control.

Shipping charges

Shipping charges may vary depending on the customer’s location, order size, product type and delivery service. The applicable shipping charges will be displayed during checkout.

Order processing

Orders are normally processed after confirmation. Customers may be contacted by our team to verify order details before dispatch.

Order tracking

Where tracking is available, customers may receive tracking information after their order has been dispatched.

Delivery issues

If you receive a damaged, incorrect or incomplete order, please contact DPAK MART customer support as soon as possible with your order details and relevant photographs or videos. We will review the issue and assist you according to our return and refund policy.